Terms and Conditions

Effective Date – May 25th, 2018


Purpose

Infinity Learning Solutions, Inc., a Delaware corporation, DBA DigitalChalk, having its principal place of business at 2 Town Square Boulevard, Suite 242, Asheville, North Carolina 28803, USA (“we”, “us” or “our”) are committed to protecting and respecting your privacy.

This privacy policy (“Privacy Policy”) together with our End User Licence and any other documents referred to therein sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting any of our digitalchalk.com websites (“Site”) you are accepting and consenting to the practices described in this Privacy Policy.

For the purposes of the General Data Protection Regulation (EU) 2016/679 (the “GDPR”), Infinity Learning Solutions, Inc., located at 2 Town Square Blvd, Suite 242, Asheville, NC. 28803, USA is the data processor.

Information we may collect about you

We may collect and process the following data about you,

Information you give us. You may give us information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, apps or services, place an order on our Site, subscribe to our services or newsletter, take part in a demonstration, place a support request, search for a product, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey, register for and participate in a course, and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.

Information we collect about you. With regard to each of your visits to our Site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our corporation, employees and/or organizational entities.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

EU-U.S. Privacy Shield

Infinity Learning Solutions, Inc., DBA DigitalChalk, participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. DigitalChalk is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List available at: https://www.privacyshield.gov/list

DigitalChalk is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  DigitalChalk complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, DigitalChalk is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.  In certain situations, DigitalChalk may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Additionally, DigitalChalk commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of an employment relationship.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at: https://feedback-form.truste.com/watchdog/request

Under certain conditions, more fully described on the Privacy Shield website at: https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint , you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Cookies

We use cookies on our Site to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve the Site. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site.

We use persistent cookies and session cookies on our Site. We use persistent cookies to save your login information for future logins to the Site. We use session cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and then close your browser.

The table below explains the cookies we use and why we use each of them.

You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the services. To find out more about cookies, including how to see what cookies have been set, how to manage and delete them, visit: https://www.aboutcookies.org or http://www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout or by visiting the Network Advertising Initiative Opt Out page.

How is my personal data used?

We may use any personal data held about you in the following ways, 

Information you give to us. We will use this personal data to:

  • fulfill your requests for products, services or information;
  • carry out our obligations arising from any contracts entered into between you and us for example to provide customer services;
  • provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • improve the effectiveness of our websites, our marketing endeavours and our services or offers;
  • notify you about changes to our service;
  • ensure that content from our Site is presented in the most effective manner for you and your computer;
  • conduct research and analysis;
  • provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way please tick the relevant box situated on the form on which we collect your personal data.

Please note you always have the ability to opt-out of receiving future marketing communications from us. To opt-out of receiving marketing communications from us, you should follow the directions in the marketing e-mail or direct mail marketing communication from us. Please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, product recall information or updates or other organisational related communications.